The ADL program is designed for companies with a mobile workforce or technicians who need to receive packages out in the field.

What is your Alternate Delivery Location (ADL) program? Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

The recipient presents the required identification or other information you require and retrieves the package at their convenience.

The package is delivered to the designated The UPS Store location.

Using the locator, you determine the closest center to the recipient and ship the package to that location and notify the recipient.

You determine which locations you want to use as alternate delivery locations.

How The UPS Store Alternate Delivery Location Works

You may choose to access all of The UPS Store locations or select just a few centers as designated delivery locations.

Your customers and/or employees will receive a superior and consistent level of service and professionalism.

Recipients must present identification or other information you require to pick up packages so you know your shipment will reach the intended recipient.

Packages are delivered to a secure, staffed location.

Your customers, employees, guests, clients, members, and/or other end users can pick up their packages at their convenience.

This solution gives your customers, employees, guests, clients, members, and/or other end users another option for receiving shipments from you, which is particularly important if they are not home to sign for them.

Features and Benefits of The UPS Store Alternate Delivery Program This service is available to CRS clients through a contractual agreement. It is also an excellent way for your customers to securely receive packages from you. This is an ideal solution if you have a mobile workforce or technicians that need to receive packages while they are on the road. The recipient can then pick up the package at a time that is convenient.

With the Corporate Retail Solutions Alternate Delivery Location program, a shipment may be directed to a designated The UPS Store® location rather than to the recipient’s primary residence or place of business.

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