No further remote control sessions may be established on the device until the file is opened and launched once more. Once the remote control session is over, you can simply remove or close the file.

Your IT administrator may now remotely control the device. Click Launch to open the connection between CSA and your device.If you downloaded this client from the CSA, then this field should automatically populate. Uploaded clients display at the bottom of this page. You can access this file by navigating to the CSA home page ( and clicking Remote Assistance Client > Download. From the Mac device you wish to allow remote control access, you must download the RCClient.dmg file.To open a CSA connection for administrators to perform remote control actions Once connected, an administrator can remote control the device through an open browser and perform actions such as chatting, file transfers, and remote executions. Upon opening this file, you must manually connect to your CSA. Connect to a Mac device without a Resident Agentįor Mac devices without a resident agent, administrators can give you access to download a standalone client through the CSA. NOTE: Clipboard sharing and draw features are not supported on Mac devices.

Remote for mac